Servo Supplier - Terms and Conditions of Purchase
Effective Date: November 21, 2023
These Terms and Conditions of Purchase (these “Terms”) describe the terms on which we sell products whether through our servosupplier.com website (the “Site”), in person, via phone or otherwise.
As used in these Terms:
“We,” “us” and “our” refer to Wake Industrial, LLC, a North Carolina limited liability company.
“You” and “your” refer to you, the person purchasing goods and services through the Site and, if you are purchasing those goods and services on behalf of your employer or some other third party, then “you” and “your” also refer to that employer or third party; and
“Product” and “Products” refers to the products you purchase from us.
- Shipping and Delivery
We offer the following shipping and delivery options:
- Shipping:
- Shipping Options: We offer worldwide shipping via UPS, FedEx, and DHL. We will ship via TNT if arranged by you.
- Customer Pays Shipping: You will pay for any shipping other than domestic ground shipping. If desired, we can ship using your account number.
- Tracking Information: You will receive tracking information via email once the order is shipped.
- Blind Shipping: The Company will ship blind (drop ship) upon request and will ensure that the receiver in such cases does not receive a Company-branded invoice or packing slip.
- In-Store Pickup: In-store and curbside pickup is available for all purchases. Pickups are available during business hours. You must inform us before you arrive if you intend to pick up an order.
- Couriers: You may arrange a carrier pickup or set up a courier to procure the package at our office.
Shipping restrictions:
- We only ship to countries permitted by the U.S. export control laws.
- For international orders, orders are shipped only after full payment is received.
- We do not ship to P.O. boxes.
- Orders are shipped Monday through Friday during business hours, excluding holidays.
Other notes for international shipments:
- For EU and UK consumers: Unless specifically noted, estimated delivery times reflect the earliest available delivery.
- In cases where the shipping address on the order is domestic but the final destination of the package is international, Customers must inform us at the time of order if you will require our assistance in international customs and shipping documentation. Otherwise, we are only responsible to the point of delivery indicated in the order.
- We try to provide all necessary customs documentation to ensure that there are no unnecessary delays with clearance or delivery. However, some international orders may be subject to various rules and restrictions and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where Products are shipped and will be responsible for any such additional costs or taxes. We are not responsible for duties and taxes associated with the import of goods to our customers' respective countries. Additionally, we may require information such as your tax ID and customs broker for international shipments.
- Warranty on Products
Limited Warranty
We warrant that all Products, when delivered to you, will be functional and without a material operational defect. If during the warranty period listed on our Site for a Product, that Product is found to be defective or to have been delivered in a damaged condition, we will, at our option, repair the Product, replace the Product or refund your purchase price for the Product. Our warranty will only be honored for items returned to Servo Supplier that are defective due to normal use and wear.
THE LIMITED WARRANTY IS THE SOLE AND COMPLETE WARRANTY WE MAKE REGARDING THE PRODUCTS AND WE DISCLAIM ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO THE PRODUCTS. IN PARTICULAR, WE DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OUR PRODUCTS ARE GENERALLY USED AND/OR REFURBISHED AND DO NOT COME WITH A MANUFACTURER’S WARRANTY. THE LIMITED WARRANTY IS OUR SOLE OBLIGATION, AND YOUR SOLE RIGHT, WITH RESPECT TO ANY DEFECTIVE PRODUCT.
Products we sell may have older date codes or be an older series than what is currently available directly from the factory or authorized dealers. We make no representation as to whether a Product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. We also make no representations as to your ability or right to download or otherwise obtain firmware for the product or to install any such firmware on the product. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.
The limited warranty listed above does not apply to any Products that are sold “as-is.”
Exercising Warranty Rights
To take advantage of our limited warranty, you must contact us within the warranty period for the Product using the contact information listed below.
Shipping Costs and Timeframes
Product repairs/evaluations will be processed and returned within 3-4 weeks. We will notify you when your repair/replacement is ready to ship and will provide a tracking number for the return via email.
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. The Company does not refund original shipping costs.
- Warranty on Repairs
We offer repair services for many of the Products listed on the website. All repairs are subject to our limited repair warranty as described on your quotation.
- Returns
If you order a Product by mistake or you discover, within 30 days of placing an order, that you no longer require an ordered Product, then we may, in our sole discretion, accept a return of the Product in exchange for, at our option, a refund, store credit, or exchange for the correct product. A restocking fee of 30% will apply to all returns.
Returns will never be accepted for:
- Products ordered more than 30 days before you contact us about a return;
- Products that are identified as non-refundable on our website or on our quotation; or
- Built-to-order units.
Please contact us using the contact information listed below to discuss your request.
- Refund Terms and Timeframes
If applicable, refunds will be issued only upon receipt and evaluation of warrantied items. We do not refund original shipping charges. Refunds may take fourteen (14) days to process. Returns made to a credit card will take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
- Important Notices
We are not an authorized dealer, authorized distributor, authorized surplus dealer, affiliate or representative for the original manufacturers of the Products we sell. Those manufacturers do not sanction or approve of our resale of their Products.
- Contact Us
If you would like to start a warranty claim, make a request for a refund, or have any questions please contact us at:
Wake Industrial, LLC
1620 Old Apex Rd
Cary, NC 27513
United States
sales@servosupplier.com
(888) 551-3082
- 8. Limitation of Liability
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS OR SERVICES PURCHASED BY YOU.
- Purchase Orders
If you issue us a purchase order to purchase any Products, then these Terms and the terms of any Quote that we provide which references these Terms will take precedence over the terms of the purchase order. In particular, any provision of the purchase order which requires us to indemnify you or any third party, which allows you to cancel an order once placed, which specifies any pricing not shown in our quotation or which otherwise shifts any risk or liability to us that we do not assume under these Terms, will be void and have no effect.
- Miscellaneous
All sales of products and services are governed by the internal laws of the state of North Carolina, USA. The U.N. Convention for the International Sale of Goods shall not apply. Any dispute arising in connection with the Products, your purchase of the Products, or any other matter related to these Terms shall be heard exclusively in the state and federal courts located in Raleigh, North Carolina, USA. Any variation of these Terms may only be made in a writing executed by us.